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Senior Manager Digital Marketing in Phoenix, AZ

About Us
Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste. Through our subsidiaries, Republic’s collection companies, recycling centers, transfer stations, and landfills focus on providing effective solutions to make proper waste disposal effortless for our 14 million customers. We’ll handle it from here., our brand promise, lets customers know they can count on Republic to provide a superior experience while fostering a sustainable Blue Planet for future generations to enjoy a cleaner, safer and healthier world. Why Work with Us Our Company cannot thrive without great people devoted to serving customers, the community and the planet. We hire the best people to make Republic a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace that's meaningful and rewarding to our 33,000 employees. That's why we are proud to be recognized as Best Large Employer by Forbes, World’s Most Ethical Companies by Ethisphere, and Human Rights Campaign Foundation’s 2018 Corporate Equality Index.

Job Description
The Senior Manager, Digital Marketing is a marketing expert that leads Republic Services in developing and managing customer engagement, improving brand health, and growing revenue and profit through the Company’s digital channels and online experiences and reports into the Director, Digital Marketing. The Senior Manager, Digital Marketing understands customer needs and recognizes customer differences, in order to create a differentiated online experience for our customers. The Senior Manager, Digital Marketing utilizes their expertise in using digital technologies and platforms (web, mobile, e-commerce, etc.) in collaboration with other department leaders to ensure consistent messages are delivered across channels and tactics (PPC, email, data-feeds, e-merchandising, e-promotions, SEO/SEM, social, etc.). The Senior Manager, Digital Marketing also is responsible for managing a team of analysts dedicated to improving the online digital customer experience.

Knowledge, Skills & Abilities

Preferred Qualifications

Principal Responsibilities
• Owns all elements of assigned digital experiences, including digital property strategy & roadmap, UX, implementation, analytics, UAT and success for the Company’s main website, online account experience, e-commerce and municipal customer experience.

• Manages and is liaison to external vendors related to all digital development activities for the business, including website enhancements, e-commerce and other activities.

• Develops strategic plans to drive website traffic and conversion in collaboration with other team members.

• Works collaboratively with the organization, including across departments to ensure the online experience and campaigns are accomplishing the Company’s goals including Brand, Sales, Product, and Revenue.

• Develops content roadmap in collaboration with other departments for to enhance and optimize the customer experience.

• Organizes, prioritizes and assigns work to the web content staff, web development, and IT according to department guidelines and leadership direction.

• Partners with the other members of the Digital Marketing Team to improve the overall online experience and optimize the comprehensive customer experience including development of campaigns to drive initiatives.

• Inspires others to raise their own performance to a higher level.

• Stays current on digital trends and identifies opportunities for expansion.

• Performs other job related duties as assigned or apparent.

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

• Bachelor’s degree (required).

• Minimum of 8 years of experience in marketing.

• Strong customer life cycle management experience in a high-volume, transactional business with a large, broad product portfolio.

• Experience identifying emerging digital technologies and trends and developing innovative solutions that add significant value to customers.

• Experience in utilizing SEO, SEM and other digital tactics to drive traffic and conversion.

• A strong leader with excellent executive presence and can clearly articulate strategy and vision to executive level stakeholders.

• Excellent written and verbal communication skills; able to sell his/her vision/ideas; persuasive, well-organized, and compelling presenter.

• Ability to self-manage, plan, execute, and juggle multiple projects and priorities.

• Self-motivated and willing to contribute to a strong team environment.

• Experience with annuity based revenue products and services.

• Exceptional detail orientation and comfortable with a fast-paced, high pressure environment.

• Excellent people skills and ability to impact and influence without formal authority.

• Data-driven with deep appreciation for details and executional excellence.

• Excited to roll-up sleeves and dig in to deliver exceptional quality and speed.

• Ability to think strategically and ask the sometimes hard to ask questions.

• Solutions oriented mindset.

Rewarding Compensation and Benefits
Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• 401(k) plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
Posted Date:2/16/2018 11:02:00 AM
Job Type: Exempt
Req #: 39154BR
Location: 04218: Phoenix-18500 N Allied Way,
Job Category: Sales/Marketing/ Business Development
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