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Operations Specialist - National Accounts in Phoenix, AZ

About Us
About Us
Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste. Through our subsidiaries, Republic’s collection companies, recycling centers, transfer stations, and landfills focus on providing effective solutions to make proper waste disposal effortless for our 14 million customers. We’ll handle it from here., our brand promise, lets customers know they can count on Republic to provide a superior experience while fostering a sustainable Blue Planet for future generations to enjoy a cleaner, safer and healthier world.

Why Work with Us
Our Company cannot thrive without great people devoted to serving customers, the community, and the planet. We hire the best people to make Republic a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace that's meaningful and rewarding to our 33,000 employees. That's why we are proud to be recognized as Best Large Employer by Forbes, World’s Most Ethical Companies by Ethisphere, and One of the Most Meaningful Companies to Work for in America by Business Insider.

Job Description
The Operations Specialist provides key implementation support, by initiating the services to be performed by either Republic Services or its Third Party Partner as prescribed in a Client Contract Exhibit. Key responsibilities include understanding customer requirements, identifying qualified vendors, cancelling of incumbent hauler services, initiating services that best meet customer needs and assisting customers as needed for all service requests.

Knowledge, Skills & Abilities

Preferred Qualifications

Principal Responsibilities
• Reviews Working Exhibit (list of service sites to be implemented) to ensure that it clearly defines all service requirements. • Assesses potential service issues and offers options and recommendations to Implementation Project Managers. • Modifies Working Exhibit to determine service sites that will be serviced by the Company versus 3rd Party Vendors. • Reviews vendor data to ensure that all information is complete and updates Working Exhibit and other data management tools. • Uses standard templates and forms to create written communications that request and confirm information on service and pricing and terminates service on client’s behalf. • Confirms with 3rd party vendors that requested services are provided as scheduled. • Tracks the status of new service awards and expedites actions to avoid or minimize service disruptions during the implementation process. This includes securing alternate suppliers in the event original awardees are unable to perform the services and escalating where necessary. Assists both internal and external customers with periodic issues. • On occasion, negotiates rates for required services within acceptable department procedures and decision parameters. • Assists with customer service requests and cases as assigned by supervisor. • Performs other administrative tasks and functions as required to support department processes. • Performs other job-related duties as assigned or apparent. The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

• Minimum of 2 years of customer service experience in a fast paced environment. (Required)
• Experience utilizing Excel on a regular basis. (Required)
• Experience with Access database.
• Bachelor’s Degree in a business-related field.
• Experience with National Account systems.
• Minimum of 1 year of experience in an accounting or procurement environment.

Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
Posted Date:10/25/2017 4:59:27 PM
Job Type: Non-exempt
Req #: 37084BR
Location: 04223: Phoenix - 20830 N Tatum Blvd,
Job Category: Customer Service/Call Center
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