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Customer Credit Specialist in Chandler, AZ

About Us
About Us
Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste. Through our subsidiaries, Republic’s collection companies, recycling centers, transfer stations, and landfills focus on providing effective solutions to make proper waste disposal effortless for our 14 million customers. We’ll handle it from here., our brand promise, lets customers know they can count on Republic to provide a superior experience while fostering a sustainable Blue Planet for future generations to enjoy a cleaner, safer and healthier world.

Why Work with Us
Our Company cannot thrive without great people devoted to serving customers, the community, and the planet. We hire the best people to make Republic a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace that's meaningful and rewarding to our 33,000 employees. That's why we are proud to be recognized as Best Large Employer by Forbes, World’s Most Ethical Companies by Ethisphere, and One of the Most Meaningful Companies to Work for in America by Business Insider.

Job Description
With general direction and working within established guidelines, the Customer Credit Specialist is primarily responsible for the credit evaluation and assessment of prospective customers and resolution of customer inquiries related to collections.

Knowledge, Skills & Abilities


Preferred Qualifications


Principal Responsibilities
• Assesses the risk of offering credit to new and existing customers for multiple divisions, business units or an area by following standard credit processes and procedures. Within a pre-determined limit of approval, the Customer Credit Specialist decides to release or hold accounts based on a systematic credit evaluation.
• Identifies unrecovered write offs for returning customers and maintains timely communication with internal departments to ensure collection prior to account reinstatement.
• Based on and in compliance with guidelines in the Credit Evaluation Policy, assigns credit limits to customer accounts.
• Uses credit and collection experience to resolve escalated collection based inquiries from customers while maintaining a high level of customer service.
• Answers customer questions regarding account status, accepts payments and/or performs research of misapplied payments.by accessing the Company’s billing and payment systems.
• Performs minimal data entry into the Company’s billing systems.
• Documents actions taken on the customer’s account for full transparency.
• Performs other duties as assigned or apparent. The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Qualifications
• High school diploma or G.E.D. (required)
• Minimum of 1 year of data entry experience.
• Minimum of 1 year of collections, billing, customer service or related experience dealing directly with customers.
• Experience working with customers in a collections capacity in a service based industry.
• A thorough knowledge and understanding of credit and collections transactions and processes.
• MS Excel skills at an intermediate level.

Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).


Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
Posted Date:11/13/2017 8:01:49 PM
Job Type: Non-exempt
Req #: 37559BR
Location: 04224: Chandler-2525 West Frye Road,
Job Category: Customer Service/Call Center
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