Republic Services Credit & Collections Specialist in Santa Fe Spgs, California
Requisition ID: 27773BR
Job Title: Credit & Collections Specialist
Division: 3890: Santa Fe Springs Cost Ctr
Location: 06002: Santa Fe Spgs-12949 Telegraph
City: Santa Fe Spgs
Position Type: Full-Time
Exempt Status: Non-Exempt
With general direction and working within established guidelines and with predefined limits of approval, the Credit and Collections Specialist performs a wide variety of credit and collections functions and also is responsible for related activities.
• Receives and reviews information from credit reports and contacts various credit sources to ensure credit packages or customer credit applications are complete.
• Following standard credit processes and procedures, assesses the risk of offering credit to new and existing customers for multiple divisions, business units or an area. Within a determined threshold, approves credit limits. Makes recommendations to the management team as appropriate for non-standard situations or situations in which request exceeds authority to approve.
• Accepts payment on certain accounts as appropriate and resolves most questions and problems, referring only the most complex to higher levels. Where appropriate performs research to identify misapplied payments and resolve basic and moderately complex issues.
• On a regular basis, retrieves and reviews billing system reports to identify delinquent accounts.
• Following standard operating procedures, contacts customers via phone or standard letter to bring accounts to a current status.
• Prepares and provides reports reflecting status of credit and collection activity in area of responsibility.
• Documents credit and collections activity for assigned accounts.
• Performs other duties as assigned or apparent.
The statements herein are intended to describe the general nature of work performed by this position, and I snot to be construed as an exhaustive list of responsibilities, duties, and skills. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
• Directly related experience in which individuals have worked with customers in a collections capacity in a service based industry.
• A thorough knowledge and understanding of credit and collections transactions and processes.
• High school diploma or G.E.D.
• A minimum of 2 years of collections, billing, customer service or related experience dealing directly with customers.
Other Knowledge, Skills & Abilities:
• Have MS Excel skills at an intermediate level.
• Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner.
• The ability to effectively interact and communicate with customers in a professional manner.
• Good math aptitude and the ability to work accurately with numbers are essential.
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.